Like, say, perhaps over a hundred ballot envelopes and candidate information packets not being delivered to members of an academic association.
Okay, so not a life and death problem, but still, losing mail? Losing time sensitive and important mail? You'd think that a mistake like that, with important documents of a regular customer (400+ mailings half a dozen times a year), would warrant a box of cookies and foreheads touching shoes, or at least a few boxes of tissues and heads below shoulders.
But no. When the president of the association called to ask what the hell had happened the delivery service employee on the other end of the line retorted, without even a hint of apology that the items had been located and would be delivered in the next few days. When told that this was unacceptably late the employee remarked that their advertised delivery time for the items in question was two weeks. Even when it was pointed out that it had never taken more than a week in the ten plus years the association had been using the delivery company in question and yet it had taken a full three weeks for some of the mailings to traverse Tokyo, a journey that could be done in considerably less time on foot, the employee still didn't apologize or admit any hint of possible wrong doing.
The association president is unflappable, so he didn't get angry but not surprisingly the association has found a different delivery company to use for future mailings.
Hearing the story from the president over drinks last night I found myself shaking my head and tsk-ing along with the other members of the Election Oversight Committee as we bemoaned the collapse of customer service in this country.
But I had to laugh, where else would this be even taken seriously?